Guest Feedback

Manage guest feedback and service issues like a pro, and win more five star reviews.

Resolve service and quality issues with enterprise level speed and efficiency to increase customer retention and loyalty.

Manage guest feedback, reviews, and service issues in one place.

Send simple automated SMS survey requests, or collect them on premise with kiosks or QR codes.

Real-time two way customer chat.

Resolve issues from your dashboard or email inbox without sharing personal team details.

Identify weak points and fix them.

Monitor and track staff performance. Share valuable feedback to help your team improve.

Your radar for food quality and customer service issues.

Discover and monitor incidents as they occur. Empower team members with tools to resolve issues and impress customers with efficiency. Get Started

Resolve Issues

Your ultimate customer support assistant.

Send personalized quick replies, and issue partial or full refunds and gift cards on the go from your dashboard or right from within your teams email inbox.

Resolve Issues

Increase your positive online reviews.

Send scheduled follow up surveys via SMS and encourage customers to leave positive reviews and testimonials on online platforms.


Serve up the best guest experience now.

Reach out to set your team up for success with Ambassador in 2-3 business days.